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Why is there no data showing in my session?

Basic Trouble Shooting Guide - No or Low Data for a Session or Athlete

Quick Troubleshooting Checklist

Before contacting support, please check the following:

If the issue persists after these checks, contact support.

Pitch / Field Setup Issues

Common Signs

  • Units have synced but show 0m across all athletes
  • Units show lower than expected values
  • Heatmaps or positional maps look incorrect

How to Check

  1. Open the session
  2. Click the green cog (top right)
  3. Check the selected Field/Pitch
  4. Check the field alignment:
    • Go to App Settings
    • Select Field/Pitch Setup
    • Select the field
    • Review alignment

How to Fix

  1. Realign the field:
    • Go to App Settings
    • Select Field/Pitch Setup
    • Select your field
    • Click Edit Field
    • Realign the pitch
    • Click Save
  2. Reselect the field in the session:
    • Open the session
    • Click the green cog
    • Select Field/Pitch
    • Select the field used
    • Click Save
  3. Refresh the session after a few minutes to see the data coming through.

 

Unit Not Worn / Turned Off / Low Battery

Common Signs

  • Athlete(s) have no data
  • One athlete has much lower data than others
  • Unit has been synced but shows very little activity

How to Check

  • Confirm the athlete wore the unit
  • Confirm the unit was turned on
  • Confirm the unit was placed securely in the vest
  • Confirm the unit was charged

Resolution

If the unit was not worn or turned on or ran out of charge, the data unfortunately cannot be recovered.

If unsure or seeking further validation, contact support with:

  • Unit UUID (example: ‘PD99’)
  • Session date and timings
  • Unit serial number

Email: support@playerdata.com

 

 

Assignment Issues

Common Signs

  • "No EDGE unit assigned" next to athlete name
  • Athlete shows 0m
  • Athlete shows No data uploaded

How to Check

  1. Identify the unit the athlete wore using the serial number on the back of the unit
  2. Check the unit is assigned in the session by matching the serial number up in the 'EDGE Assignments' section

How to Fix

  1. Open the session
  2. Find the athlete affected
  3. Assign the correct unit (Enter the session > select the green cog > EDGE assignments > search for the UUID > select the unit with the matching serial number)
  4. Save changes

If the unit has already been synced, the data will appear following re-assignment.



Session Timing Issues

Common Signs

  • Very low or zero data for all athletes
  • Session appears shorter than expected
  • Data missing from the start or end of the session

How to Check

  1. Open the session
  2. Click the green cog
  3. Check session start and end times

How to Fix

  1. Open Session Settings
  2. Adjust the start time earlier if needed
  3. Adjust the end time later if needed
  4. Click Save
  5. Refresh the session after a few minutes.

Note:
If the session time does not include when the units were recording, the data will not appear.