Powering on the Gateway
- To Turn ON: Push the side Power Switch DOWN towards the bottom of the gateway.
- On position is in the middle of the switch.
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- Leave gateway on for a few minutes until the Network Connection Indicator turns green.
Resetting the Gateway
If you need to Reset Your Device: Hold the side switch DOWN for 5-10 seconds until all three lights flash and it resets
Note: There is a 5-10 second delay in LED lights when powering off your Gateway. Please be patient!
Connecting EDGE Units to Gateway
Complete steps in-app to create a session and assign your gateway. (See Creating a Live Session Guide).
Look for the ⚡ Lightning Bolt Icon on the EDGE unit to confirm it is connected to the gateway.
Charging the Gateway
The Connect Gateway has a USB-C Charging Port located at the bottom of the device. Please use the provided power cable.
Power Indicator Light (When Charging): 🔴 Red = Charging 🟢 Green = Fully charged
It takes 2-3 hours to get to FULL charge. The Connect Gateway lasts approximately 5 hours per full charge.
Tip: Charge overnight for best performance, and charge after every use.
Firmware Requirements
Edge Unit Firmware: For optimal performance with your Connect Gateway, V2 Units should be on Firmware Version 0.2.229
Please reach out to your account manager or support if you need help updating your units!